Home Depot Exide 24F car battery warranty

[andrew]

On the Home Depot web site is a 24F 750CCA Exide car battery.
https://www.homedepot.com/p/Exide-SPRINTER-MAX-12-volts-Lead-Acid-6-Cell-24F-Group-Size-750-Cold-Cranking-Amps-BCI-Auto-Battery-SX24F/308488599
https://en.wikipedia.org/wiki/Exide

I bought it today but Home Depot didn't have any explanation of how the "3
years free warranty" works. There are Q&A's asking and the responses
conflict. Worse, they're incomplete.

I called Home Depot at 1-800-466-3337 and they referred me right back to
the useless Q&A (which conflicts, and who knows if it's correct because
it's not run by Home Depot but by the Internet).

Googling, I found multiple Exide executives already went to jail for
selling used Exide batteries as new Die Hard batteries at Sears in New
Jersey, so now it's even more pertinent to obtain the warranty information
(who knows if they're not still knowingly selling defective batteries as
new).
https://qconline.com/news/illinois/two-top-execs-sentenced-to-prison-in-exide-case/article_b4dd08e7-b8a3-585e-b369-27fa1da9a645.html
https://www.nytimes.com/2001/03/24/business/exide-will-pay-27-million-in-fraud-case.html


Have you ever brought an Exide battery back to Home Depot under warranty?
What documentation do they require? (the date stamped on the battery is
09/23/19)

Is the 3 years pro-rated?
If full (which it probably is), what happens if a new battery is more
money?

Do you get a free battery (even if the new one costs more in a year than
the old did today?)

Or do you pay the difference?
How does Home Depot determine the battery is bad?
Do they just take your word for it?
Do they require a mechanic's signature?

NONE of the information I need for the warranty is on the Home Depot web
site and when I called Home Depot they told me to ask on the web site
(which puts me into a useless endless circle).

[Ralph Mowery]

In article <spkul2$1hjpd$***@news.mixmin.net>, ***@nospammingme.com
says...

Post by andrew
On the Home Depot web site is a 24F 750CCA Exide car battery.
https://www.homedepot.com/p/Exide-SPRINTER-MAX-12-volts-Lead-Acid-6-Cell-24F-Group-Size-750-Cold-Cranking-Amps-BCI-Auto-Battery-SX24F/308488599
https://en.wikipedia.org/wiki/Exide
I bought it today but Home Depot didn't have any explanation of how the "3
years free warranty" works. There are Q&A's asking and the responses
conflict. Worse, they're incomplete.

Bought a Die Hard at the local auto parts store a few months back. They
have a 3 year free replacement . If it goes bad they are suppose to put
in a new one for free for you. Not prorated like some used to be in the
past.

Working my way through college I worked for Sears in the auto shop .
One night a man came in with a bad battery when I checked it. He was
all smiles for a while thinking he would get a new battery as he had the
paper work and had 2 months to go. Found out about the prorating.
Forgot the exect ammount he got off on a new battery,but it was less
than a dollar. That was around 1970.

[The Real Bev]

Post by Ralph Mowery
says...

Post by andrew
On the Home Depot web site is a 24F 750CCA Exide car battery.
https://www.homedepot.com/p/Exide-SPRINTER-MAX-12-volts-Lead-Acid-6-Cell-24F-Group-Size-750-Cold-Cranking-Amps-BCI-Auto-Battery-SX24F/308488599
https://en.wikipedia.org/wiki/Exide
I bought it today but Home Depot didn't have any explanation of how the "3
years free warranty" works. There are Q&A's asking and the responses
conflict. Worse, they're incomplete.

Bought a Die Hard at the local auto parts store a few months back. They
have a 3 year free replacement . If it goes bad they are suppose to put
in a new one for free for you. Not prorated like some used to be in the
past.
Working my way through college I worked for Sears in the auto shop .
One night a man came in with a bad battery when I checked it. He was
all smiles for a while thinking he would get a new battery as he had the
paper work and had 2 months to go. Found out about the prorating.
Forgot the exect ammount he got off on a new battery,but it was less
than a dollar. That was around 1970.

Maybe 40 years ago we bought a lifetime Penney's battery for our 1960
Dodge van which made many trips across the country. The battery
eventually failed. Penney's by then had sold their auto parts business
to Firestone. I had to go to Penney's customer service to get my
warranty 'validated' or something before I could go to the Firestone
store to get a new battery.

Firestone said they'd have to check the van's charging system before
giving me a new battery. I pointed out the obvious and that there was
NOTHING in the warranty requiring that. I got a new battery.

Maybe 10 years later the battery was dead. Back to Penney's and the
Firestone store. They wanted to give me a new BETTER 3-year battery to
replace my 'lifetime' battery. I said no. Then they wanted to take my
warranty papers into the back room to make a copy. I said I'd be happy
to make the copy for them while they watched. They gave up. I got a
new battery.

We still have the van and I bet if I went back with the paperwork I'd
get a new battery. Lifetime means lifetime. Penney's sold the warranty
to Firestone, which is on the hook until they go belly-up.

[Michael Trew]

Post by The Real Bev
Maybe 40 years ago we bought a lifetime Penney's battery for our 1960
Dodge van which made many trips across the country. The battery
eventually failed. Penney's by then had sold their auto parts business
to Firestone. I had to go to Penney's customer service to get my
warranty 'validated' or something before I could go to the Firestone
store to get a new battery.
Firestone said they'd have to check the van's charging system before
giving me a new battery. I pointed out the obvious and that there was
NOTHING in the warranty requiring that. I got a new battery.
Maybe 10 years later the battery was dead. Back to Penney's and the
Firestone store. They wanted to give me a new BETTER 3-year battery to
replace my 'lifetime' battery. I said no. Then they wanted to take my
warranty papers into the back room to make a copy. I said I'd be happy
to make the copy for them while they watched. They gave up. I got a new
battery.
We still have the van and I bet if I went back with the paperwork I'd
get a new battery. Lifetime means lifetime. Penney's sold the warranty
to Firestone, which is on the hook until they go belly-up.

Haha, I read about a woman who had the same car for DECADES, and had one
of those life-time Penney's batteries. She really got a good deal...
they had to keep honoring it and giving her new batteries.

Never give that '60 Dodge van up, how cool! If you do, shoot me an
e-mail first, I'd love to get my hands on one of those. Especially if
it has a straight 6 and 3 on the tree. Those are indestructible.

[The Real Bev]

Post by Michael Trew

Post by The Real Bev
Maybe 40 years ago we bought a lifetime Penney's battery for our 1960
Dodge van which made many trips across the country. The battery
eventually failed. Penney's by then had sold their auto parts business
to Firestone. I had to go to Penney's customer service to get my
warranty 'validated' or something before I could go to the Firestone
store to get a new battery.
Firestone said they'd have to check the van's charging system before
giving me a new battery. I pointed out the obvious and that there was
NOTHING in the warranty requiring that. I got a new battery.
Maybe 10 years later the battery was dead. Back to Penney's and the
Firestone store. They wanted to give me a new BETTER 3-year battery to
replace my 'lifetime' battery. I said no. Then they wanted to take my
warranty papers into the back room to make a copy. I said I'd be happy
to make the copy for them while they watched. They gave up. I got a new
battery.
We still have the van and I bet if I went back with the paperwork I'd
get a new battery. Lifetime means lifetime. Penney's sold the warranty
to Firestone, which is on the hook until they go belly-up.

Haha, I read about a woman who had the same car for DECADES, and had one
of those life-time Penney's batteries. She really got a good deal...
they had to keep honoring it and giving her new batteries.

What, I have a twin? Slick! For a while all the businesses that sold
batteries gave lifetime warranties. Pep Boys is still in business
nearby, but Sears is going belly-up along with K-Mart. If I need a new
battery for my Corolla I'll probably go to Costco.

Post by Michael Trew
Never give that '60 Dodge van up, how cool! If you do, shoot me an
e-mail first, I'd love to get my hands on one of those. Especially if
it has a straight 6 and 3 on the tree. Those are indestructible.

V8, auto. One of us may be buried in it.

[rbowman]

Post by andrew
Is the 3 years pro-rated?
If full (which it probably is), what happens if a new battery is more
money?

Yes.

Post by andrew
Do you get a free battery (even if the new one costs more in a year than
the old did today?)

No.


Warranties on any expendable item like batteries or tires aren't going
to give you any free stuff. This isn't the US government.

[Wade Garrett]

Post by andrew
On the Home Depot web site is a 24F 750CCA Exide car battery.
https://www.homedepot.com/p/Exide-SPRINTER-MAX-12-volts-Lead-Acid-6-Cell-24F-Group-Size-750-Cold-Cranking-Amps-BCI-Auto-Battery-SX24F/308488599
https://en.wikipedia.org/wiki/Exide
I bought it today but Home Depot didn't have any explanation of how the "3
years free warranty" works. There are Q&A's asking and the responses
conflict. Worse, they're incomplete.
I called Home Depot at 1-800-466-3337 and they referred me right back to
the useless Q&A (which conflicts, and who knows if it's correct because
it's not run by Home Depot but by the Internet).
Googling, I found multiple Exide executives already went to jail for
selling used Exide batteries as new Die Hard batteries at Sears in New
Jersey, so now it's even more pertinent to obtain the warranty information
(who knows if they're not still knowingly selling defective batteries as
new).
https://qconline.com/news/illinois/two-top-execs-sentenced-to-prison-in-exide-case/article_b4dd08e7-b8a3-585e-b369-27fa1da9a645.html
https://www.nytimes.com/2001/03/24/business/exide-will-pay-27-million-in-fraud-case.html
Have you ever brought an Exide battery back to Home Depot under warranty?
What documentation do they require? (the date stamped on the battery is
09/23/19)
Is the 3 years pro-rated?
If full (which it probably is), what happens if a new battery is more
money?
Do you get a free battery (even if the new one costs more in a year than
the old did today?)
Or do you pay the difference?
How does Home Depot determine the battery is bad?
Do they just take your word for it?
Do they require a mechanic's signature?
NONE of the information I need for the warranty is on the Home Depot web
site and when I called Home Depot they told me to ask on the web site
(which puts me into a useless endless circle).

The language you're looking for is "free replacement within three years".

Your quote of "3 year free warranty" doesn't mean much except you'll
have a warranty for three years and you don't have to pay annually to
keep it in force. No wonder HD couldn't answer your question. The
*replacement terms* of a warranty are what is important.

Maybe the "warranty" you have for free is you get an exterior car wash
and a chocolate chip cookie when you come in with a kaput battery within
three years of purchase...but have to pay the then-current full price if
you want a new one from them.

You get the car wash and the cookie nio matter what you decide ;-)

[rbowman]

Post by Wade Garrett

Post by andrew
On the Home Depot web site is a 24F 750CCA Exide car battery.
https://www.homedepot.com/p/Exide-SPRINTER-MAX-12-volts-Lead-Acid-6-Cell-24F-Group-Size-750-Cold-Cranking-Amps-BCI-Auto-Battery-SX24F/308488599
https://en.wikipedia.org/wiki/Exide
I bought it today but Home Depot didn't have any explanation of how the "3
years free warranty" works. There are Q&A's asking and the responses
conflict. Worse, they're incomplete.
I called Home Depot at 1-800-466-3337 and they referred me right back to
the useless Q&A (which conflicts, and who knows if it's correct because
it's not run by Home Depot but by the Internet).
Googling, I found multiple Exide executives already went to jail for
selling used Exide batteries as new Die Hard batteries at Sears in New
Jersey, so now it's even more pertinent to obtain the warranty information
(who knows if they're not still knowingly selling defective batteries as
new).
https://qconline.com/news/illinois/two-top-execs-sentenced-to-prison-in-exide-case/article_b4dd08e7-b8a3-585e-b369-27fa1da9a645.html
https://www.nytimes.com/2001/03/24/business/exide-will-pay-27-million-in-fraud-case.html
Have you ever brought an Exide battery back to Home Depot under warranty?
What documentation do they require? (the date stamped on the battery is
09/23/19)
Is the 3 years pro-rated?
If full (which it probably is), what happens if a new battery is more
money?
Do you get a free battery (even if the new one costs more in a year than
the old did today?)
Or do you pay the difference?
How does Home Depot determine the battery is bad?
Do they just take your word for it?
Do they require a mechanic's signature?
NONE of the information I need for the warranty is on the Home Depot web
site and when I called Home Depot they told me to ask on the web site
(which puts me into a useless endless circle).

The language you're looking for is "free replacement within three years".

It's all in the fine print as they say. However the Product Overview on
the referenced page explicitly says '3-year free replacement'.

[fos]

Post by andrew
On the Home Depot web site is a 24F 750CCA Exide car battery.

Doesn't the word "Home" in Home Depot mean anything to anybody?

Is it really that difficult to Google "exide battery dealer near me" ?!

You don't go to an auto parts store to buy hardware, so why in the
actual fuck would anyone go to a hardware store to buy motor vehicle
parts?

[Bob F]

Post by fos

Post by andrew
On the Home Depot web site is a 24F 750CCA Exide car battery.

Doesn't the word "Home" in Home Depot mean anything to anybody?
Is it really that difficult to Google "exide battery dealer near me" ?!
You don't go to an auto parts store to buy hardware, so why in the
actual fuck would anyone go to a hardware store to buy motor vehicle
parts?

Because they want one that is "aged to perfection"?

[fos]

Post by Bob F

Post by fos

Post by andrew
On the Home Depot web site is a 24F 750CCA Exide car battery.

Doesn't the word "Home" in Home Depot mean anything to anybody?
Is it really that difficult to Google "exide battery dealer near me" ?!
You don't go to an auto parts store to buy hardware, so why in the
actual fuck would anyone go to a hardware store to buy motor vehicle
parts?

Because they want one that is "aged to perfection"?

Better off going to a distributor and getting a new "blem"(ished) battery
without a warranty than buying who knows what the fuck you're getting
at a hardware store then chasing ghosts for a warranty if needed.

[Rod Speed]

Post by fos

Post by andrew
On the Home Depot web site is a 24F 750CCA Exide car battery.

Doesn't the word "Home" in Home Depot mean anything to anybody?
Is it really that difficult to Google "exide battery dealer near me" ?!
You don't go to an auto parts store to buy hardware, so why in the
actual fuck would anyone go to a hardware store to buy motor vehicle
parts?

I buy anything where it is cheapest and most convenient for me.

[Peeler]

On Sun, 19 Dec 2021 14:39:28 +1100, cantankerous trolling geezer Rodent
Speed, the auto-contradicting senile sociopath, blabbered, again:

<FLUSH the abnormal trolling senile cretin's latest trollshit unread>

[Scott Dorsey]

Post by Rod Speed

Post by fos

Post by andrew
On the Home Depot web site is a 24F 750CCA Exide car battery.

Doesn't the word "Home" in Home Depot mean anything to anybody?
Is it really that difficult to Google "exide battery dealer near me" ?!
You don't go to an auto parts store to buy hardware, so why in the
actual fuck would anyone go to a hardware store to buy motor vehicle
parts?

I buy anything where it is cheapest and most convenient for me.

This would explain why you are so concerned about warranties.
--scott

[Rod Speed]

Post by Scott Dorsey

Post by Rod Speed

Post by fos

Post by andrew
On the Home Depot web site is a 24F 750CCA Exide car battery.

Doesn't the word "Home" in Home Depot mean anything to anybody?
Is it really that difficult to Google "exide battery dealer near me" ?!
You don't go to an auto parts store to buy hardware, so why in the
actual fuck would anyone go to a hardware store to buy motor vehicle
parts?

I buy anything where it is cheapest and most convenient for me.

This would explain why you are so concerned about warranties.

I'm not at all concerned about warranties.

[Peeler]

On Mon, 20 Dec 2021 11:16:46 +1100, cantankerous trolling geezer Rodent
Speed, the auto-contradicting senile sociopath, blabbered, again:

<FLUSH the abnormal trolling senile cretin's latest trollshit unread>

[HomieDeePo]

Because they sell batteries there ffs! Don't be a DIK! Tractor supply sells batteries to Jackwad

[Ed Pawlowski]

Post by HomieDeePo
Because they sell batteries there ffs! Don't be a DIK! Tractor supply
sells batteries to Jackwad.

Thanks for mentioning that, 2 years later. Very helpful.
Have you ever thought of a reading comprehension course?